Oracle B2C Service Consulting
15+ years designing, implementing, and optimizing enterprise customer service platforms.
Implementation
Full lifecycle implementation of Oracle B2C Service including system configuration, workspace design, reporting setup, and production deployment.
Integrations
Enterprise integrations using REST and SOAP APIs to connect Oracle B2C Service with CRM, ERP, and third-party systems, including implementations using Oracle Integration Cloud.
Custom Development
Advanced configuration and development to extend platform capabilities including workflows, automation, and custom functionality.
Optimization & Administration
Ongoing administration, reporting optimization, workspace improvements, and performance tuning for mature Oracle B2C Service environments.
Client Testimonials
Trusted by enterprise teams to deliver reliable Oracle B2C Service solutions.
Your continual refinement of the Oracle Case Management platform - sometimes minute by minute - has placed us in a great place as we look to upgrade the US platform come January / February 2025. Kudos!
- Roy Dunn
General Manager | Costco Wholesale
This is amazing! I knew it would take a little time, but I never lost confidence that the man behind the curtain would figure out the solution! Thanks Derek!!
- Rebecca Goff
Assistant General Manager | Costco Technical & Warranty Services
Certifications & Technical Expertise
Proven experience across Oracle CX, integration architecture, and emerging AI capabilities — backed by current, role-specific certifications.
Customer Experience (CX) Platforms
Oracle B2C Service 2025 Certified Implementation Professional
Oracle B2C Service 2024 Certified Implementation Professional
Oracle B2C Service Integration and Development 2023 Certified Implementation Professional
AI & Intelligent Automation
Oracle Fusion AI Agent Studio Foundations Associate – Rel 1
Experience designing AI-assisted workflows and automation strategies
Integration & Cloud Architecture
Oracle Cloud Infrastructure 2025 Certified Application Integration Professional
Designed and implemented REST/SOAP API integrations across Oracle B2C Service, Salesforce, ServiceNow, and Microsoft Dynamics
Architected secure identity and data integrations using SAML 2.0 SSO and cloud-based scheduling/automation frameworks
Business Process & Operations
Oracle Fusion Cloud Applications CX Process Essentials Certified – Rel 1
Oracle Fusion Cloud Applications ERP Process Essentials Certified – Rel 1
Ready to Improve Your Oracle Platform?
Let’s discuss how to optimize, integrate, and scale your Oracle B2C Service environment.
No pressure — just a focused conversation on your goals.